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Frequently Asked Questions

  • 10 Articles

    Key Questions

    • Is there an ev-works user guide provided?
    • How much does ev-works cost?
    • +8 More
  • 8 Articles

    General Questions

    • How do I download the app?
    • How do I update my particulars?
    • +6 More
  • 4 Articles

    Registration

    • How do I sign up with MyInfo?
    • How do I sign up with Foreign Applications?
    • +2 More
  • 11 Articles

    Booking

    • How do I make a booking on the app?
    • Why my booking was cancelled despite booking in advance?
    • +9 More
  • 2 Articles

    Payment and Pricing

    • Where can I see my booking history?
    • How can I pay for my booking?
  • 15 Articles

    Driving

    • What is the process for getting reimbursed for charging?
    • What should I do if the vehicle has less than 60% battery charge at the start of my trip?
    • +13 More
  • 5 Articles

    Insurance

    • Is there an extra charge for insurance?
    • Is ev-works open to a private settlement in the event of an accident?
    • +3 More
  • 3 Articles

    Breakdown and Reporting

    • I’m stranded with a flat tire/dead battery/other car trouble. What should I do?
    • My keyless entry isn’t working and I can’t unlock my van. What should I do?
    • +1 More
  • 2 Articles

    Lost/Found Item

    • I found an item. What should I do?
    • I lost an item/left it in the van. What should I do?
  • 12 Articles

    Guide to driving an EV

    • How does charging work?
    • How do I check my EV’s battery level?
    • +10 More

ev-works strives to bring urban mobility services and solutions that connects customers, drivers & vehicles.

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