8 Articles Key Questions Is there an ev-works user guide provided? Why is renting a van from ev-works better than owning one? +6 More 8 Articles General Questions How do I download the app? How do I update my particulars? +6 More 4 Articles Registration How do I sign up with MyInfo? How do I sign up with Foreign Applications? +2 More 11 Articles Booking How do I make a booking on the app? Why my booking was cancelled despite booking in advance? +9 More 3 Articles Payment and Pricing How much does ev-works cost? Where can I see my booking history? +1 More 15 Articles Driving What is the process for getting reimbursed for charging? What should I do if the vehicle has less than 60% battery charge at the start of my trip? +13 More 6 Articles Insurance Is there insurance included with my reservation? Is there an extra charge for insurance? +4 More 3 Articles Breakdown and Reporting I’m stranded with a flat tire/dead battery/other van trouble. What should I do? My keyless entry isn’t working and I can’t unlock my van. What should I do? +1 More 2 Articles Lost/Found Item I found an item. What should I do? I lost an item/left it in the van. What should I do? 12 Articles Guide to driving an EV How does charging work? How do I check my EV’s battery level? +10 More