We understand that things happen and that you may need to miss your booking last minute. However, please note that your leaves will be deducted regardless, and we are unable to issue refunds.
- Key Questions
- Is there an ev-works user guide provided?
- Why is renting a van from ev-works better than owning one?
- Am I able to return the van to a different location?
- Am I eligible for a refund if I return my van early?
- What is the charging policy for ev-works?
- What is the cancellation policy?
- Can I make changes to my reservation?
- There is a car in my designated lot, what should I do?
- General Questions
- Registration
- Booking
- How do I make a booking on the app?
- Why my booking was cancelled despite booking in advance?
- Am I responsible for any pre-existing vehicle damage upon my arrival?
- What is the shortest or longest amount of time I can book a vehicle for?
- What should I do if the vehicle is not at the designated lot when I arrive?
- What happens if I miss my booking?
- Are parking fees included?
- Do I need to pay for ERP separately?
- Can multiple people use the same account?
- I was in a serious car accident and my vehicle is no longer safe to drive. What should I do?
- I accidentally damaged my van and caused minor damage to it. What should I do?
- Payment and Pricing
- Driving
- What is the process for getting reimbursed for charging?
- What should I do if the vehicle has less than 60% battery charge at the start of my trip?
- I got into an accident. What should I do?
- How do I use the keyless entry system on my vehicle?
- I received the rental van with a flat tire. What should I do?
- Do you allow pets in your vehicles?
- Is smoking is allowed in your vehicle?
- What are my options if I don’t have a parking receipt to submit for reimbursement?
- I have some warning lights on my dashboard. What do they mean?
- Vehicle cannot start/enter READY mode. What should I do?
- Vehicle cannot move on gear D or R. What should I do?
- Accessories in vehicle do not start-up (headunit, reverse camera etc..). What should I do?
- I am unable to disconnect the charging gun from the vehicle. What should I do?
- I am unable to charge the vehicle. What should I do?
- What should I do if I get a speeding fine?
- Insurance
- Is there insurance included with my reservation?
- Is there an extra charge for insurance?
- Is ev-works open to a private settlement in the event of an accident?
- What factors are considered when deciding how much someone should be compensated for damages after a car accident?
- What is insurance excess?
- I do not want insurance. Can it be removed?
- Breakdown and Reporting
- Lost/Found Item
- Guide to driving an EV
- How does charging work?
- How do I check my EV’s battery level?
- Where is the charging port for ev-works vans?
- I’m having trouble charging my EV. What can I do?
- How do I unplug the van from the charging station ?
- What are the steps involved in starting and driving a van?
- Where can I find the parking brake?
- What are the steps involved in changing gears?
- What are the steps to operate the air conditioner?
- What are the steps to adjust my side mirrors?
- What are the steps to turn the headlight on and off?
- What are the steps to activate the wipers?
