Please call our 24/7 Customer Support Hotline at 800 852 8552 for assistance. We will send you a replacement vehicle and reimburse you for the time lost. Do note that Replacement vehicles are only available during working hours, Monday – Friday, 9am – 6pm
- Key Questions
- Is there an ev-works user guide provided?
- Why is renting a van from ev-works better than owning one?
- Am I able to return the van to a different location?
- Am I eligible for a refund if I return my van early?
- What is the charging policy for ev-works?
- What is the cancellation policy?
- Can I make changes to my reservation?
- There is a car in my designated lot, what should I do?
- General Questions
- Registration
- Booking
- How do I make a booking on the app?
- Why my booking was cancelled despite booking in advance?
- Am I responsible for any pre-existing vehicle damage upon my arrival?
- What is the shortest or longest amount of time I can book a vehicle for?
- What should I do if the vehicle is not at the designated lot when I arrive?
- What happens if I miss my booking?
- Are parking fees included?
- Do I need to pay for ERP separately?
- Can multiple people use the same account?
- I was in a serious car accident and my vehicle is no longer safe to drive. What should I do?
- I accidentally damaged my van and caused minor damage to it. What should I do?
- Payment and Pricing
- Driving
- What is the process for getting reimbursed for charging?
- What should I do if the vehicle has less than 60% battery charge at the start of my trip?
- I got into an accident. What should I do?
- How do I use the keyless entry system on my vehicle?
- I received the rental van with a flat tire. What should I do?
- Do you allow pets in your vehicles?
- Is smoking is allowed in your vehicle?
- What are my options if I don’t have a parking receipt to submit for reimbursement?
- I have some warning lights on my dashboard. What do they mean?
- Vehicle cannot start/enter READY mode. What should I do?
- Vehicle cannot move on gear D or R. What should I do?
- Accessories in vehicle do not start-up (headunit, reverse camera etc..). What should I do?
- I am unable to disconnect the charging gun from the vehicle. What should I do?
- I am unable to charge the vehicle. What should I do?
- What should I do if I get a speeding fine?
- Insurance
- Is there insurance included with my reservation?
- Is there an extra charge for insurance?
- Is ev-works open to a private settlement in the event of an accident?
- What factors are considered when deciding how much someone should be compensated for damages after a car accident?
- What is insurance excess?
- I do not want insurance. Can it be removed?
- Breakdown and Reporting
- Lost/Found Item
- Guide to driving an EV
- How does charging work?
- How do I check my EV’s battery level?
- Where is the charging port for ev-works vans?
- I’m having trouble charging my EV. What can I do?
- How do I unplug the van from the charging station ?
- What are the steps involved in starting and driving a van?
- Where can I find the parking brake?
- What are the steps involved in changing gears?
- What are the steps to operate the air conditioner?
- What are the steps to adjust my side mirrors?
- What are the steps to turn the headlight on and off?
- What are the steps to activate the wipers?
