• Key Questions
  • Is there an ev-works user guide provided?
  • Why is renting a van from ev-works better than owning one?
  • Am I able to return the van to a different location?
  • Am I eligible for a refund if I return my van early?
  • What is the charging policy for ev-works?
  • What is the cancellation policy?
  • Can I make changes to my reservation?
  • There is a car in my designated lot, what should I do?
• General Questions
  • How do I download the app?
  • How do I update my particulars?
  • How often are your vans cleaned and serviced?
  • Where can I find the nearest ev-works van?
  • Can I use my EZ-Link card as a cash card?
  • Am I eligible to rent ev-works vehicle?
  • I was charged twice. What should I do?
  • How do I return my vehicle?
• Registration
  • How do I sign up with MyInfo?
  • How do I sign up with Foreign Applications?
  • Do I need to pay an upfront sign-up fee or deposit?
  • What type of vans are available?
• Booking
  • How do I make a booking on the app?
  • Why my booking was cancelled despite booking in advance?
  • Am I responsible for any pre-existing vehicle damage upon my arrival?
  • What is the shortest or longest amount of time I can book a vehicle for?
  • What should I do if the vehicle is not at the designated lot when I arrive?
  • What happens if I miss my booking?
  • Are parking fees included?
  • Do I need to pay for ERP separately?
  • Can multiple people use the same account?
  • I was in a serious car accident and my vehicle is no longer safe to drive. What should I do?
  • I accidentally damaged my van and caused minor damage to it. What should I do?
• Payment and Pricing
  • How much does ev-works cost?
  • Where can I see my booking history?
  • How can I pay for my booking?
• Driving
  • What is the process for getting reimbursed for charging?
  • What should I do if the vehicle has less than 60% battery charge at the start of my trip?
  • I got into an accident. What should I do?
  • How do I use the keyless entry system on my vehicle?
  • I received the rental van with a flat tire. What should I do?
  • Do you allow pets in your vehicles?
  • Is smoking is allowed in your vehicle?
  • What are my options if I don’t have a parking receipt to submit for reimbursement?
  • I have some warning lights on my dashboard. What do they mean?
  • Vehicle cannot start/enter READY mode. What should I do?
  • Vehicle cannot move on gear D or R. What should I do?
  • Accessories in vehicle do not start-up (headunit, reverse camera etc..). What should I do?
  • I am unable to disconnect the charging gun from the vehicle. What should I do?
  • I am unable to charge the vehicle. What should I do?
  • What should I do if I get a speeding fine?
• Insurance
  • Is there insurance included with my reservation?
  • Is there an extra charge for insurance?
  • Is ev-works open to a private settlement in the event of an accident?
  • What factors are considered when deciding how much someone should be compensated for damages after a car accident?
  • What is insurance excess?
  • I do not want insurance. Can it be removed?
• Breakdown and Reporting
  • I’m stranded with a flat tire/dead battery/other van trouble. What should I do?
  • My keyless entry isn’t working and I can’t unlock my van. What should I do?
  • My booking is complete, but the status is not updated in the app yet. What should I do?
• Lost/Found Item
  • I found an item. What should I do?
  • I lost an item/left it in the van. What should I do?
• Guide to driving an EV
  • How does charging work?
  • How do I check my EV’s battery level?
  • Where is the charging port for ev-works vans?
  • I’m having trouble charging my EV. What can I do?
  • How do I unplug the van from the charging station ?
  • What are the steps involved in starting and driving a van?
  • Where can I find the parking brake?
  • What are the steps involved in changing gears?
  • What are the steps to operate the air conditioner?
  • What are the steps to adjust my side mirrors?
  • What are the steps to turn the headlight on and off?
  • What are the steps to activate the wipers?